Refund policy

Equalitee Shop – Refund & Return Policy

Last updated: October 25, 2025

Thank you for shopping with Equalitee Shop! We want you to love your order. Because of the nature of our production process, our policy depends on the product type.

1. Custom-Printed Apparel & Accessories

All of our shirts, sweatshirts, totes, mugs, and similar products are custom printed to order. Because these items are made just for you, we do not typically accept returns or exchanges for reasons such as size, color preference, or buyer’s remorse.

Please double-check your sizing, color, and address before completing checkout.

2. Stocked Items (Stickers & Magnets)

We keep all of our stickers and some magnets in stock and ship them directly from our studio.

Returns: We can accept returns of unopened, unused stickers and magnets within 14 days of delivery.
Exchanges: You may exchange unopened sticker or magnet sets for another design (buyer covers return shipping).
Refunds: Refunds for stocked items will be processed once the returned product is received in original condition.

3. Damaged or Defective Products

If any item arrives damaged or misprinted (including apparel, tote, or print items), please contact us within 14 days of delivery with:

Your order number
Clear photos of the defect or damage
A brief description of the issue

We’ll verify and send a replacement at no cost to you.

4. Non-Returnable Items

We cannot accept returns or exchanges for:

Custom-printed apparel and accessories
Digital downloads
Opened or used sticker/magnet packs
Posters (due to print handling)

Exceptions apply only if the product arrives damaged or defective.

5. Refunds (If Applicable)

If a replacement is not possible, a refund will be issued to your original payment method once the issue is verified. Refunds are granted only in cases of product error or damage.

6. Cancellations

Orders can be canceled within 2 hours of purchase if production has not started. After that, cancellations are not guaranteed.

7. Contact

To report an issue or request help with your order, please email:
📧 hello@equaliteeshop.com
Please include your order number and photos if applicable.

8. Our Commitment

We truly appreciate your support for small businesses and social justice art. Every item is made with care, and your satisfaction matters deeply to us. If there’s ever an issue, please reach out — we’ll make it right.

✅ Summary:

Stickers and some magnets are stocked and can be returned or exchanged if unopened.
All apparel and made-to-order items are final sale unless damaged or misprinted.
We replace any defective product within 14 days.
Refunds only when replacement isn’t possible.
Contact us anytime at hello@equaliteeshop.com.